Terms and conditions

1. General Policy

By using our services, website, online designer, or placing an order with us, you agree to the terms outlined in this Customer Policy.

We aim to provide high-quality photography services, customized products, printing services, and other creative services. Please review your order and provide accurate information before completing your purchase.

2. Orders and Customization

Customers are responsible for reviewing all details before submitting an order, including:

Once an order has entered production, changes or cancellations may not be possible.

Customized and personalized products are created specifically for each customer and may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect due to an error on our part.

3. Customer-Uploaded Content

Customers are responsible for all images, text, designs, logos, and other content they upload or provide.

By uploading content, you confirm that:

We reserve the right to refuse or cancel orders containing illegal, abusive, hateful, threatening, or inappropriate content.

4. Image Quality and Printing

Customers are responsible for providing high-quality images. Low-resolution, blurry, dark, or poorly exposed images may affect the final quality of the product.

We are not responsible for poor print quality caused by low-quality images provided by the customer.

Colours may appear slightly different between a computer, mobile device, and the final printed product. This may occur because of differences in screens, devices, colour settings, and printing processes.

5. Proofreading and Customer Approval

Customers are responsible for checking their designs before placing an order.

We are not responsible for errors in:

If a customer approves a design or submits an order for production, the customer accepts responsibility for the information and design submitted.

6. Photography Services

For photography sessions, customers are responsible for arriving at the scheduled time.

Late arrivals may reduce the available session time. Depending on the circumstances, missed appointments may require rescheduling and may be subject to additional fees.

Customers should communicate any special requests, requirements, or concerns before or during their session.

7. Payments

Payment may be required before an order or service is confirmed.

Orders may not enter production until the required payment has been successfully received.

Prices, fees, taxes, shipping costs, and other charges will be displayed or communicated where applicable.

8. Cancellations

Cancellation policies may vary depending on the service or product.

Customized products that have already entered production may not be eligible for cancellation.

Photography session cancellations or rescheduling may be subject to applicable cancellation or booking policies.

9. Returns and Exchanges

Because customized products are made specifically for individual customers, personalized products are generally not eligible for returns or exchanges due to a change of mind or incorrect customer information.

We may offer a replacement, correction, or other appropriate solution if:

10. Damaged or Incorrect Orders

Customers should contact us as soon as possible if an order arrives damaged, defective, or incorrect.

We may request photographs, videos, or other information to help us investigate the issue.

We will review each situation individually and determine the appropriate resolution.

11. Shipping and Delivery

Shipping and delivery times may vary depending on the destination, shipping provider, product, and other circumstances.

We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

12. Customer Privacy

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy.

Customer information may be used to process orders, provide services, communicate with customers, and complete necessary business operations.

13. Website and Online Designer

Our online designer and website may be updated, modified, or temporarily unavailable from time to time.

We do not guarantee that the website or online designer will always be available without interruption or errors.

Customers are responsible for saving and reviewing their designs before submitting an order.

14. Intellectual Property

Our business name, branding, website, designs, graphics, software, content, and other materials may be protected by copyright, trademark, or other intellectual property laws.

Customers may not copy, reproduce, modify, distribute, or use our materials without permission.

Customers retain responsibility for the content they upload and must have the necessary rights to use it.

15. Prohibited Use

Customers must not use our website, services, or products for illegal activities or to upload content that is:

We reserve the right to refuse service or cancel an order where appropriate.

16. Limitation of Responsibility

We are not responsible for issues caused by information, images, designs, or instructions incorrectly provided by the customer.

We are also not responsible for delays or failures caused by circumstances outside our reasonable control, including shipping delays, technical problems, natural events, power outages, or other unexpected circumstances.

17. Policy Changes

We may update or change this Customer Policy from time to time.

The latest version of the policy will be made available through our website. Continued use of our services after changes are posted may constitute acceptance of the updated policy.

18. Contact Us

If you have questions, concerns, or problems with an order or service, please contact us through the contact information provided on our website.

We will make reasonable efforts to review and respond to customer concerns.